Appointment Reminder and Confirmation Messaging:
When an appointment is scheduled in AdvancedMD, Twilio automatically sends an SMS reminder to the patient. The message includes appointment details and a confirmation request. Patients can confirm or reschedule via text, and responses are updated in AdvancedMD. This automation reduces no-show rates and enhances patient engagement by ensuring they are reminded and can easily manage their appointments.
Prescription Refill Alerts:
When a patient's prescription is due for a refill in AdvancedMD, Twilio sends an automated SMS alert to the patient. The message prompts the patient to request a refill or schedule a consultation if needed. This ensures patients do not miss refills, enhancing medication adherence and overall health outcomes.
Billing and Payment Notifications:
When a bill is generated in AdvancedMD, Twilio sends an SMS notification to the patient with payment details and a link to pay online. This automation helps in timely payments and reduces administrative overhead by providing an easy and immediate way for patients to manage their healthcare expenses.