Keragon vs. Zapier: Which Workflow Platform Is Best for Healthcare Teams?
Looking for Zapier alternatives? Wondering whether you should switch from Zapier to Keragon?
If you are evaluating Zapier for healthcare, you may already be running into friction around HIPAA compliance, PHI restrictions, and unpredictable task-based pricing as your workflow volume grows.
In this comparison, we break down the real differences between Keragon, the healthcare-grade automation platform, and Zapier, the popular general-purpose automation tool used by thousands of businesses.
You will find a side-by-side snapshot, deep dive categories, pricing comparisons, HIPAA readiness, healthcare workflow capabilities, and more.
Keragon vs. Zapier: A Snapshot Comparison
Feature / Capability
Purpose-built for healthcare
✔ Yes, designed for regulated healthcare workflows
✖ No, general business automation platform
Hosting options
Fully managed cloud for PHI workloads
Fully managed cloud, not suitable for PHI
Infrastructure burden
None; security, scaling, and uptime handled by Keragon
No hosting burden, but teams must manage task limits, data flow constraints, and vendor risk
Security and governance
Advanced audit logs, PHI safeguards, RBAC, encryption
Admin controls, SSO, and audit logs, but no PHI-grade security
Ease of use
Visual builder designed for clinical teams and non-technical users
Visual no-code builder designed for general teams across functions
Users and permissions
Unlimited users on all plans
User limits vary by plan; Enterprise supports larger teams
Integrations
Native EHR and EMR, HL7 and FHIR, healthcare-specific tools
Over 8,000 SaaS integrations; not PHI-ready
AI capabilities
Clinical AI steps, PHI-aware processing, workflow co-pilot
AI actions and workflow tools; not PHI safe
Support
Unlimit Healthcare trained onboarding and white glove supported users on all plans
Email support on paid plans; priority support on higher tiers
Pricing model
Predictable execution based pricing
Task-based pricing with variable cost exposure
Pricing comparison
Let’s take a look at Keragon and Zapier’s pricing models.
Keragon's Pricing Model
Keragon offers a pricing model designed specifically for healthcare organizations that need predictable automation costs and a fully managed platform. The focus is on transparency, unlimited users, and full compliance included in every tier.
Key characteristics of Keragon pricing:
- Clear workflow execution pricing that aligns with actual operational usage
- Unlimited users without per-seat charges
- HIPAA compliance is included by default
- All enterprise controls are available across every plan
- No infrastructure, server, or DevOps burden
- No hidden fees for data retention, logging, or governance tools
- Predictable annual spending for budgeting and procurement teams
Keragon pricing eliminates the complexity associated with task-based billing, usage thresholds, or separate compliance fees. Healthcare teams benefit from a model designed around real-world workflows, including scheduling, patient communication, eligibility checks, chart updates, intake automation, and more.
Zapier’s Pricing Model
Zapier pricing is built around tasks. When any workflow step runs, it consumes a task. As volume grows or workflows become more complex, task consumption increases, and pricing can become unpredictable.
Zapier is not designed for healthcare or regulated PHI workloads. It is best suited for general business workflows in marketing, sales, support, and operations.
Zapier pricing characteristics:
- A tiered plan structure ranging from Free to Enterprise
- Pricing based on task volume per month
- Higher tiers required for collaboration and admin controls
- Add-ons such as Interfaces, Tables, and advanced app features can increase spend
- Task spikes during busy periods often increase cost unexpectedly
For healthcare teams, the lack of HIPAA compliance means Zapier cannot handle PHI at all. This splits workflows across systems, increasing both costs and complexity. Keragon consolidates these into a single compliant system.
HIPAA Compliance
Below, we compare Keragon and Zapier regarding HIPAA compliance.
Keragon and HIPAA Compliance
Keragon is built from the ground up for HIPAA compliance and PHI-grade security. It includes all required technical, administrative, and physical safeguards for healthcare organizations.
Keragon provides:
- A signed Business Associate Agreement
- Encrypted data storage and encrypted communication channels
- A secure credential vault
- Role-based access controls
- Comprehensive audit logs
- Controlled data access boundaries
- Infrastructure tuned specifically for PHI workloads
Every part of the platform is engineered for regulatory safety. Healthcare organizations can confidently use Keragon to automate workflows involving patient data, chart information, scheduling details, insurance data, and clinical documents.
Zapier and HIPAA Compliance
Zapier does not offer HIPAA compliance. It does not sign BAAs, and PHI cannot be processed, stored, or transmitted through the platform.
Even though Zapier has strong general security practices, these do not meet healthcare regulatory requirements. Teams must limit Zapier strictly to non-PHI workflows, which fragments automation across multiple systems and increases risk.
The practical outcome is clear: Zapier cannot be deployed for any workflow that involves regulated health information.
Healthcare Workflow Capabilities
Now, let’s take a deeper dive into Keragon and Zapier’s respective healthcare workflow capabilities.
Keragon’s Healthcare Workflow Capabilities
Keragon provides a workflow engine built specifically for healthcare operations. It includes healthcare native integrations and components that simplify clinical, administrative, and revenue cycle automation.
Healthcare workflow strengths include:
- Native connections to leading EHR and EMR systems
- HL7 and FHIR compatibility
- Patient intake and onboarding automation
- Workflow routing and triage logic
- Eligibility and insurance automation
- Clinical documentation and chart workflow support
- Secure PHI-specific data mapping
Keragon removes the need for custom engineering to support healthcare systems. Operators, care coordinators, administrators, and non-technical staff can build compliant workflows without writing code.
Zapier’s Healthcare Workflow Capabilities
Zapier provides more than 8,000 SaaS integrations. It excels at connecting CRM systems, marketing tools, customer support platforms, productivity tools, and spreadsheets.
However, Zapier does not include:
- Native EHR or EMR integrations
- HL7 or FHIR capabilities
- PHI safeguards
- Healthcare data structures
Healthcare organizations using Zapier must strictly limit it to non-PHI workflows or risk compliance violations.
Enterprise Features
What about Keragon and Zapier’s enterprise features? How do they compare?
Keragon’s Enterprise Features
Keragon includes enterprise-grade capabilities that healthcare organizations require.
Enterprise features include:
- Role-based access controls
- Advanced audit logging
- Secure credential vault and access governance
- Multi-environment deployments
- IP allowlisting
- SSO via SAML or OAuth
- Workflow version control and rollback
- Automated scaling for high-volume healthcare workflows
- Health monitoring and reliability tools
Keragon delivers a complete compliance and governance framework out of the box.
Zapier’s Enterprise Features
Zapier provides enterprise features for general business environments, but they are not healthcare-grade.
Zapier enterprise capabilities include:
- SSO on higher plans
- Admin controls
- Team management and collaboration tools
- Custom data retention policies
- App restrictions
These controls help general business teams, but Zapier lacks the PHI-grade compliance, audit standards, and security structure required for healthcare.
Developer Tools and Extensibility
Regarding developer tools and extensibility, Keragon and Zapier also differ.
Keragon’s Developer Tools & Extensibility
Keragon supports both non-technical teams and developers through a combination of:
- A visual workflow builder
- Code steps when custom logic is needed
- Healthcare-aware data structures
- API connectors with minimal scripting
- Visual debugging tools
- Workflow templates for clinical and administrative use cases
This balance helps organizations scale automation across the entire healthcare operation.
Zapier’s Developer Tools & Extensibility
Zapier is a no-code platform with advanced tools for power users, including:
- JavaScript-based code steps
- Webhooks
- A full developer platform to publish integrations
- Zapier Tables, Interfaces, and other modular tools
While flexible, Zapier cannot be used for PHI, which severely limits developer capabilities for healthcare environments.
AI and Advanced Capabilities
AI features and advanced capabilities relating to healthcare are becoming increasingly essential. Let’s look at how Keragon and Zapier compare.
Keragon and AI
Keragon includes AI features tailored to healthcare, including:
- LLM-powered workflow steps
- Clinical intake summarization
- Eligibility and insurance extraction
- Smart triage and routing logic
- PHI safe AI processing
AI functionality is built with compliance in mind, ensuring safe handling of clinical data.
Zapier and AI
Zapier has introduced AI tools across its platform, including:
- AI actions
- AI-assisted workflow building
- AI steps for general automation
Customer Support
How do Keragon and Zapier compare when it comes to onboarding and support?
Keragon & Customer Support
Keragon provides healthcare-trained onboarding and support.
Support advantages include:
- Dedicated implementation support
- Workflow design assistance
- Guidance from healthcare workflow specialists
- Hands-on migration support from Zapier, Make, N8N, and other platforms
- Continuous optimization support
Healthcare organizations receive support from teams who understand compliance, clinical operations, and healthcare system integrations.
Zapier & Customer Support
Zapier offers:
- Email support on paid plans
- Priority support on higher tiers
- Community forums and documentation
Platform Recommendation
Below, we explore why Keragon or Zapier could be the right choice for your healthcare organization’s automation platform.
Keragon’s Main Advantages
Keragon is the best choice for healthcare organizations that require a secure, compliant, and fully managed automation platform. It is designed to support workflows involving PHI, EHR systems, clinical routing, and regulated data.
Keragon is ideal for organizations that want:
- A healthcare-ready workflow automation platform
- HIPAA compliance and a signed BAA
- Zero infrastructure responsibilities
- Native EHR and EMR integrations
- Enterprise-grade governance and auditability
- Predictable pricing without task-based surprises
- AI capabilities for clinical and administrative workflows
- Expert healthcare-trained support
Zapier’s Main Advantages
Zapier is suitable for general business automation across sales, marketing, support, and operations. It is best used for non-PHI workflows that rely on SaaS applications.
Zapier is ideal for organizations that want:
- A broad ecosystem of general SaaS integrations
- Simple automations that do not involve sensitive data
- A familiar no-code interface for business teams
- Scalable workflow automation outside of healthcare contexts
For healthcare organizations, Zapier can serve as a supplementary tool for non-PHI workflows, but Keragon is the appropriate choice for core operational and clinical automation.
Start Building Healthcare Workflows With Keragon
Keragon provides a secure, compliant, and scalable environment for building healthcare workflows. Organizations can begin automating clinical and administrative processes without managing infrastructure or worrying about PHI risk.
FAQ
Keragon is built specifically for healthcare organizations and designed to securely automate workflows involving PHI, clinical systems, and regulated data.
Its architecture incorporates HIPAA compliance, auditability, access controls, and healthcare native integrations, allowing clinical and operational teams to automate intake, scheduling, documentation, billing, and patient communication without layering on custom protections.
It functions as a central, compliant automation platform that aligns with healthcare workflows end-to-end.
Zapier, on the other hand, is a general-purpose automation platform for connecting common SaaS tools across marketing, sales, operations, and support. Its strengths are the size of its app ecosystem and the ease of building workflows for non-regulated data, but it explicitly cannot process PHI and is not designed for healthcare.
Zapier works well for general business automations, but because it cannot support patient data or clinical systems, it is not suited to serve as the core automation engine for healthcare organizations.
Keragon offers predictable, all-inclusive pricing that covers compliance, security, hosting, governance, and unlimited users, reducing the total cost of ownership for healthcare teams.
Organizations avoid paying for additional infrastructure, DevOps resources, or standalone HIPAA-compliant workflow tools, and budgeting becomes simpler because pricing is based on workflow execution rather than variable task consumption.
This model lowers operational overhead and makes it easier to scale automation across clinical and administrative teams.
Although Zapier may appear inexpensive at first, its task-based pricing can rise sharply as teams build more workflows or as data volume increases.
Because Zapier cannot handle PHI, healthcare organizations also need a separate platform to automate clinical workflows, effectively doubling tooling and operational spend.
When factoring in task overages, add ons and the cost of managing two automation environments, Zapier generally becomes less cost-effective as healthcare organizations grow.
Keragon is designed so that clinical operations, care coordinators, and administrative teams can build and maintain workflows even without technical backgrounds.
The platform includes healthcare-aware components and prebuilt patterns for intake, referrals, eligibility checks, and chart-related automations, reducing the need for custom logic and making it simpler for non-technical staff to create compliant workflows safely.
Zapier is easy for general business users to learn, especially for workflows involving common SaaS applications, but complexity increases as teams manage multi-step flows, task limits, and error handling.
In healthcare, ease of use is further limited by the need to ensure that no PHI ever enters the platform, which requires additional oversight and makes it harder for non-technical staff to confidently build or modify automations.
Keragon is fully HIPAA compliant and provides a signed BAA, along with encryption, access controls, audit logging, and PHI-specific safeguards across the platform.
Because compliance is built directly into the product, organizations can automate end-to-end patient-facing and operational workflows without needing additional tools or custom security layers, simplifying both deployment and long-term governance.
Conversely, Zapier does not offer HIPAA compliance, does not sign BAAs, and instructs customers not to send PHI through its platform.
Although Zapier has strong general security practices, these do not meet healthcare regulatory standards, so any workflow involving clinical data, patient information, or protected identifiers must be automated elsewhere, limiting its role within healthcare organizations.
Keragon can replace Zapier for healthcare organizations because it supports the same types of triggers, logic, and API-based automations, while adding healthcare-specific integrations and compliance controls that Zapier lacks.
It can centralize workflows that span intake, scheduling, documentation, billing, and patient communications, enabling teams to automate both clinical and administrative processes safely within a single platform.
Keragon supports complex, multi-step healthcare workflows that often involve clinical data, branching logic, PHI-aware AI, retries, and coordination between EHR systems, billing platforms, and communication tools.
Because it understands healthcare data and compliance requirements, teams can build advanced automations without creating separate guardrails or custom integrations.
Zapier can support complex workflows in general business settings and offers paths, filters, and code steps for advanced logic, but in healthcare, its complexity ceiling is constrained by the fact that no PHI can pass through it.
Many sophisticated clinical workflows cannot be implemented at all, limiting Zapier to non-regulated or simplified operational automations.
Keragon provides hands-on migration support, helping teams audit their existing workflows, identify which automations can be consolidated or expanded, and rebuild key flows in a PHI-safe environment.
The migration process is guided by healthcare experts who ensure that data mapping, logic design, and permissions align with compliance requirements, which reduces the burden on internal teams.
Keragon is designed specifically for healthcare workflows and handles PHI, EHR integrations, clinical routing, administrative processes, and compliance requirements within a single platform.
This allows healthcare organizations to automate patient journeys and operational processes comprehensively and safely, making Keragon the more appropriate choice for any organization delivering or supporting care.
Zapier is not built for healthcare workflows and cannot process PHI, so it cannot support clinical or patient-related automation. It can still be helpful for limited non-PHI tasks such as marketing, internal operations, or anonymized data flows, but it cannot serve as the core automation platform for healthcare organizations that need regulated data handling.
