Automated Appointment Reminders and Confirmations:

When a patient books an appointment through IntakeQ, Twilio automatically sends SMS reminders with appointment details and confirmation options. Patients can reply to confirm or reschedule directly via SMS. Reduces no-shows with timely reminders. Provides patients with an easy way to confirm or reschedule. Minimizes administrative burden by automating communication.

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Instant Notifications for Form Submissions or Follow-Ups:

When a patient completes an intake form or follow-up request in IntakeQ, Twilio sends an automated SMS notification to the patient or a staff member, ensuring quick responses and timely care coordination. Keeps patients informed and engaged with real-time updates. Ensures staff is notified instantly about urgent submissions. Improves response times for follow-up care.

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Post-Appointment Surveys and Feedback Collection via SMS:

After a patient’s appointment, IntakeQ triggers Twilio to send an SMS with a link to a feedback survey or patient satisfaction form. This ensures feedback is collected quickly and conveniently. Increases survey response rates with easy SMS access. Helps monitor patient satisfaction for continuous improvement. Automates feedback collection, reducing manual follow-up tasks.