Automated Appointment Reminders and Confirmations:
When an appointment is scheduled in WebPT, Twilio automatically sends SMS reminders and confirmation requests to patients. Patients can confirm or reschedule through a simple text response, reducing no-shows and improving appointment adherence. Enhances patient communication and operational efficiency by automating the reminder process.
Real-Time Patient Feedback Collection:
After a therapy session is completed in WebPT, Twilio sends a text message to the patient with a link to a feedback form. This allows clinics to gather real-time feedback on patient experiences and satisfaction. Facilitates continuous improvement of services by capturing insights directly from patients, leading to better care quality.
Emergency Alert System for High-Risk Patients:
In cases where a high-risk flag is set in WebPT for a patient, Twilio triggers an immediate SMS alert to the assigned healthcare provider or team. This ensures that critical patient issues are addressed swiftly, enhancing patient safety. Provides an efficient way to manage urgent situations and improve response times for high-risk cases.
From solo practices, large multi-location clinics and all the way up to NASDAQ-listed digital health companies.