Automated Appointment Confirmation and Reminders:

When a patient books an appointment in Zenoti, an automated confirmation email is sent via Gmail. Follow-up reminder emails are sent before the appointment with relevant details and instructions. Ensures patients are informed and prepared, reducing no-shows and minimizing manual follow-up efforts.

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Post-Appointment Feedback Requests and Follow-Ups:

Once an appointment is marked complete in Zenoti, Gmail triggers a personalized follow-up email with a feedback survey or thank-you note. Patients with positive feedback can be directed to leave public reviews, while those with concerns are flagged for staff to follow up. Improves patient satisfaction, builds trust, and allows the clinic to act on feedback efficiently.

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Patient Record Updates and Internal Notifications:

When a patient’s details are updated in Zenoti (e.g., contact info, medical history), Gmail sends an automatic email notification to relevant staff. Critical updates (e.g., flagged conditions or preferences) trigger internal alerts via Gmail to ensure all providers are informed. Keeps the team aligned and ensures timely responses to important changes, improving patient care and operational efficiency.