Real-Time Appointment Alerts and Updates:

When a patient books, cancels, or reschedules an appointment in Zenoti, Microsoft Teams sends an automated message to the relevant team or channel. Staff can acknowledge the message or update their status directly in Teams to indicate readiness. Ensures the entire team stays informed about scheduling changes, minimizing miscommunication and streamlining operations.

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Missed Appointment and Follow-Up Notifications:

If a patient misses an appointment or cancels last-minute in Zenoti, a notification is sent to the designated Microsoft Teams channel. Team members can coordinate follow-up actions within Teams, such as contacting the patient or rebooking the appointment. Reduces revenue loss by enabling quick follow-ups and helps improve patient retention.

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Service Completion Alerts and Task Assignments:

Once an appointment or service is marked complete in Zenoti, Teams sends a message to trigger post-visit tasks, such as feedback collection or follow-up scheduling. Staff members can assign tasks or mark them as completed directly within Teams. Keeps workflows organized and ensures post-appointment tasks are completed on time, enhancing the patient experience and operational efficiency.