Overview

Automating Chronic Pain Care Workflows with Keragon

The Institute of Contextual Health, a specialty clinic focused on chronic pain and complex movement issues, supports an average of 700 patients annually with a 10-person team.
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Previously, their operations depended on a mix of disconnected tools and weekly manual tasks to keep systems synced - costing time, increasing errors, and requiring more staff.
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Director of Operations Cameron Faller turned to Keragon to automate data transfers, fax workflows, and patient messaging - bringing efficiency and accuracy to their day-to-day processes.

Industry: Healthcare
Specialty: Chronic Pain and Complex Movement Disorders
Size: 10 employees, 700 patients per year
Pain points: Manual data syncing, human error, extra staffing needs, time lost on admin work
Vendors integrated: RingCentral

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The Challenge

Manual Workflows and Staffing Strain

Before Keragon, the team had to manually move data between platforms each week - syncing patient information, coordinating messages, and managing provider communications. This led to occasional human errors and delayed task completion when staff was pressed for time.‍

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Key Challenges:

(1) Time-consuming weekly admin tasks

(2) Risk of errors in patient data transfers

(3) Additional staffing needed for routine workflows

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The Solution

Automating Messaging, Document Delivery, and Communication Tasks

Keragon helped the Institute set up automations to handle some of their most time-intensive processes. They created flows that triggered automated text messaging and faxing of documents to providers - significantly reducing manual effort.

A key feature for the team was Keragon’s integration with RingCentral, which brought secure, automated communication into their existing systems. The entire setup was completed quickly and easily - requiring no technical expertise and going live within a day.‍

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Key Automations:

• Automated text messaging via RingCentral
• Fax delivery workflows to providers
• Streamlined task execution across platforms
• AI-based alerts and suggestions for failed flows

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Results

Time Savings and Improved Resource Allocation

With Keragon, the Institute of Contextual Health now saves 10–15 hours of manual work per week, enabling the team to operate with 0.5 fewer full-time staff. Workflows run more smoothly, errors have been reduced, and patients experience faster, more reliable communication from the clinic.‍

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Key Outcomes

(a) Time Saved: 10–15 hours per week

(b) Staffing Efficiency: Operating with 0.5 fewer full-time team members

(c) Patient Experience: Fewer errors, improved satisfaction

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Testimonial

From Manual Work to Smarter Systems

Cameron Faller praised Keragon for its intuitive setup, smart features, and strong support. He emphasized the value of automated notifications, error handling, and the ease of building new workflows - all of which helped the clinic streamline operations without needing technical expertise.

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“The seamless setup process, ease of creating new flows, the amazing notifications and AI-generated solutions for failed flows, and the overall support when something doesn’t work quite right - it’s all been exceptional.”

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Conclusion

How Much Time Could Your Team Be Saving?

For healthcare organizations juggling patient communication, document handling, and platform integrations, Keragon offers a reliable and secure solution. The Institute of Contextual Health is now operating more efficiently with fewer staff hours, reduced errors, and higher patient satisfaction - all thanks to smart, easy-to-use automation.

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