Automated Appointment Reminders and Follow-ups:  

When a new appointment is scheduled or an existing one is updated in Athenahealth, an automated call or SMS reminder can be triggered via Aircall to notify the patient of their upcoming appointment. This can also include follow-up calls post-appointment to gather patient feedback or confirm future appointments. Reduces no-show rates, improves patient engagement, and ensures consistent communication.

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Patient Record Synchronization and Call Logging:  

Every time a call is made or received through Aircall, the call details (such as time, duration, and notes) can be automatically logged in the patient's record in Athenahealth. This ensures that all communication is documented and easily accessible for future reference. Enhances record-keeping accuracy, saves time on manual data entry, and provides a comprehensive view of patient interactions.

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Real-time Patient Data Access for Call Agents:  

When a call is received from a patient, Aircall can provide call agents with real-time access to patient data stored in Athenahealth. This enables agents to efficiently address patient inquiries, schedule appointments, and update records during the call. Improves service efficiency, enhances patient satisfaction, and reduces call handling time by equipping agents with essential information.