Automated Patient Inquiries and Support Ticketing: 

Automatically generate support tickets in Zendesk when patients submit inquiries or requests through Cerbo's patient portal. This ensures that all patient communications are tracked and managed efficiently. Reduces response time, ensures no patient inquiry is overlooked, and helps in prioritizing urgent requests. This automation enhances patient satisfaction by providing timely updates and resolutions.

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Appointment Scheduling and Confirmation: 

Automate the process of scheduling and confirming appointments. When a patient requests an appointment through Zendesk, the integration can check Cerbo for available slots and automatically book the appointment. Confirmation and reminders can then be sent to the patient via Zendesk. Minimizes manual scheduling errors, reduces administrative burden, and improves patient compliance with appointment attendance through timely reminders.

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Patient Data Synchronization and Updates: 

Automatically update patient records in Cerbo when changes are made in Zendesk.