Zendesk is a customer service platform that offers support, sales, and customer engagement tools designed to improve customer relationships. It allows businesses to manage customer interactions across various channels like email, social media, and chat in one unified interface. Integrating Zendesk with Keragon can automate patient communication workflows in healthcare settings. For example, appointment scheduling, reminders, patient inquiries, and feedback collection can be automated, ensuring timely and personalized patient engagement. This integration can streamline operations, reduce manual tasks for healthcare professionals, and enhance patient satisfaction, ultimately freeing up valuable time to focus on providing quality care.

Unlock siloed data throughout your entire patient and providers communication process and build powerful automations across your organization. Our triggers and actions, available in the Zendesk connector, will enable you to build powerful integrations with less engineering resources and without maintenance headaches.

Triggers

Ticket Closed

Start workflow when a ticket has changed to closed status

Real-time

Ticket Pended

Start workflow when a ticket has changed to pending status

Real-time

Ticket Solved

Start workflow when a ticket has changed to solved status

Real-time

New Ticket

Start workflow when a ticket is created

Real-time

Actions