Automated Appointment Reminders via SMS

When an appointment is scheduled in Elation, an automated SMS reminder is sent to the patient via Twilio. This reminder can include appointment details such as date, time, and location, with options to confirm or reschedule via SMS. Reduces no-shows by providing timely reminders, improving patient communication, and freeing up administrative time by automating the process.

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Automated SMS Alerts for Critical Patient Updates:

If there are critical updates in a patient’s chart (e.g., lab results, urgent care needs, or changes to a treatment plan), Elation can trigger an automated SMS to notify the patient or provider of the urgent information. Ensures immediate communication for time-sensitive matters, enhancing care coordination and improving patient outcomes by facilitating quicker responses.

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Automated Post-Appointment Follow-Up Texts:

After a patient’s visit, Elation can automatically send a follow-up SMS via Twilio. This message might include post-care instructions, a request for feedback or survey, or a reminder to schedule their next appointment. Increases patient engagement by providing timely post-care communication, helps gather feedback, and ensures that patients remain compliant with their follow-up care plans.