Patient Inquiry Management: 

Automatically create and update patient-related tickets in Zendesk when a new message or inquiry is received in Elation. This ensures that patient inquiries are promptly addressed, reducing response times and improving patient satisfaction. It also helps keep track of all patient interactions in a centralized system.

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Appointment Scheduling and Confirmation: 

When a patient schedules or updates an appointment in Elation, an automated notification or ticket can be generated in Zendesk. This allows support staff to monitor appointment requests and confirmations efficiently, providing timely reminders or follow-ups to patients. It also helps in managing cancellations and rescheduling requests seamlessly.

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Medical Record Requests and Documentation: 

Facilitate the secure transfer of medical records and documentation requests from Elation to Zendesk tickets. This automation can streamline the process of handling medical record requests, ensuring compliance with privacy regulations. It also provides a reliable audit trail for all documentation requests and exchanges, enhancing both security and efficiency.