Automated Appointment Reminders via SMS:

When an appointment is scheduled in Healthie, Twilio automatically sends an SMS reminder to the patient with details such as the appointment time, date, and any pre-visit instructions. Additional reminders can be set to trigger as the appointment approaches. Reduces no-shows by ensuring patients receive timely reminders, improves communication, and reduces the manual effort required to remind patients of upcoming appointments.

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Automated SMS Follow-Ups After Appointments:

After a patient completes an appointment in Healthie, an automated follow-up SMS can be sent via Twilio. This message can include post-appointment care instructions, requests for feedback or reviews, or reminders for follow-up visits.

Enhances patient engagement and satisfaction by providing timely follow-up care instructions and gathering feedback, ensuring patients feel supported even after their visit.

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Automated Alerts for Critical Patient Updates:

When there is an urgent update or critical event related to a patient’s care (e.g., abnormal lab results or urgent appointments), an automated SMS alert is sent to both the patient and the healthcare provider through Twilio. This ensures immediate communication in time-sensitive situations. Improves responsiveness to urgent healthcare situations, ensuring that both patients and providers are notified promptly, leading to faster interventions and better patient outcomes.