Automated Appointment Reminders and Confirmations via SMS or Voice:

By integrating ModMed with Twilio, you can automate appointment reminders and confirmations via SMS, voice calls, or both. ModMed triggers Twilio to send personalized reminders to patients, allowing them to confirm, cancel, or reschedule appointments directly through their preferred communication method. Responses can be automatically updated in ModMed. Reduces no-show rates, enhances patient engagement, and minimizes manual follow-up by staff, saving time and ensuring that patients are informed about their appointments.

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Patient Outreach and Follow-Up Messaging:

Twilio can be used to automate patient follow-up communications, such as post-visit surveys, medication reminders, or care instructions. These messages can be triggered based on specific events in ModMed, such as after a patient’s appointment or when a lab result becomes available. Patients receive timely and relevant messages that help them stay on track with their care. Improves patient adherence to treatment plans, enhances the patient experience, and ensures consistent communication without overburdening staff with manual outreach efforts.

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Secure Two-Way Messaging for Patient Inquiries:

Enable secure two-way messaging between patients and healthcare providers using Twilio’s HIPAA-compliant communication platform. Patients can send inquiries or requests, such as questions about their care plan, appointment scheduling, or prescription refills, and receive timely responses from staff. This system can be linked to ModMed to ensure that all patient interactions are properly recorded and managed. Enhances patient engagement by providing a direct and convenient communication channel, reduces phone call volume, and streamlines administrative tasks while maintaining patient privacy and compliance.