Automated Appointment Management and Reminders:  

By linking OpenDental's appointment scheduling with Zendesk, you can automate the confirmation and reminder process for patient appointments. Automatically create Zendesk tickets for upcoming appointments and trigger email or SMS reminders to patients, including appointment confirmations, reminders a few days before, and even follow-ups for no-shows. This reduces the administrative burden on staff, minimizes missed appointments, and improves patient engagement and satisfaction.

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Patient Inquiry and Support Ticketing:  

Connect patient inquiries from OpenDental with Zendesk to streamline support ticket creation and management. Automatically convert patient inquiries received through calls, emails, or online forms into Zendesk tickets, ensuring that all inquiries are tracked, prioritized, and responded to in a timely manner. This enhances patient support by ensuring no inquiry is missed and allows for better tracking and resolution of patient issues.

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Patient Record Updates and Synchronization:  

Integrating OpenDental with Zendesk allows for seamless synchronization of patient record updates. When patient information is updated in OpenDental, these changes are automatically reflected in Zendesk, ensuring that all records are consistent and up-to-date. This automation facilitates better coordination among healthcare providers and improves the accuracy of patient data management, enhancing overall care quality.