Automated Patient Record Retrieval and Ticket Creation: 

Automatically retrieve patient records from Practice EHR and create a corresponding support ticket in Zendesk when a patient or healthcare provider contacts support. This automation saves time for support staff by eliminating the manual process of searching for patient records and ensures that all relevant patient information is readily available for quicker resolution of inquiries or issues.

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Appointment Scheduling and Reminders: 

Integrate appointment scheduling from Practice EHR with Zendesk to allow support agents to view, manage, and confirm appointments directly from the support interface. Additionally, automate the sending of appointment reminders via Zendesk's communication tools. This streamlines the appointment management process, reduces no-shows by sending timely reminders, and enhances the patient experience by providing a seamless communication channel for appointment-related queries.

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Automated Billing and Payment Inquiries: 

Automate the process of handling billing and payment inquiries by linking billing data from Practice EHR with Zendesk. This integration facilitates more efficient handling of financial queries, reduces administrative workload, and improves the patient experience by providing quick and accurate responses to billing and payment questions.