Automated Appointment Reminders and Confirmations:

When an appointment is scheduled in Tebra, Twilio sends an automated SMS or WhatsApp message to the patient, confirming the appointment. Reminder messages are triggered 24-48 hours before the appointment, allowing patients to confirm, cancel, or reschedule directly via SMS. Reduces no-shows and ensures better attendance with timely reminders. Saves staff time by automating confirmations and rescheduling workflows.

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Two-Way Patient Communication and Follow-Ups:

After a patient visit, Tebra triggers an automated message via Twilio (SMS or WhatsApp) to follow up with the patient (e.g., a satisfaction survey or post-visit instructions). Patients can respond directly to messages, enabling two-way communication with staff or providers. Improves patient engagement through personalized follow-ups. Enables seamless communication, ensuring patient concerns are addressed promptly.

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Billing and Payment Reminders:

Once a service is completed, Tebra triggers Twilio to send automated SMS reminders about outstanding payments, including a payment link. For overdue payments, follow-up reminders are sent automatically at set intervals until the balance is cleared. Increases payment compliance and improves cash flow with timely reminders. Reduces administrative workload by automating the payment follow-up process.