Healthie to Spruce Health SMS Reminders
When a Healthie appointment is about to start, this workflow checks patient details and sends a personalized SMS reminder via Spruce.
What this workflow does
This automation is triggered shortly before a patient’s scheduled appointment in Healthie. It retrieves the patient’s record from Healthie, then evaluates a condition (e.g., whether the patient has opted in for SMS reminders or has a valid phone number). If the condition is met, it sends a custom SMS message through Spruce Health to remind the patient about their upcoming appointment.
Why it matters
Missed appointments can lead to revenue loss and disrupted care continuity. By automating timely, conditional reminders through Spruce Health, this workflow helps reduce no-shows without requiring manual outreach. It ensures only qualified patients receive messages, keeping communication compliant and relevant.
Who this is for
This template is ideal for care teams, front-desk staff, and independent providers who use Healthie and Spruce Health for secure patient communication. It’s especially valuable for practices looking to reduce manual work while improving patient engagement and attendance rates.
Key benefits
• Send automated SMS reminders before appointments-no staff involvement needed
• Ensure reminders go only to patients who meet specific criteria (e.g., opt-in, mobile number present)
• Improve appointment adherence and reduce no-shows
• Seamlessly integrates two HIPAA-compliant tools: Healthie and Spruce Health
• Quick to set up and fully no-code
