Healthie to Twilio Appointment Reminder
When an appointment is approaching in Healthie, this workflow sends automated SMS reminders via Twilio (with Gmail as a fallback) and automatically cancels pending messages if the appointment is confirmed or canceled.
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How the automation runs
- A new appointment is created in Healthie, triggering the workflow
- Keragon waits until 72 hours before the appointment, then checks if it's still active in Healthie
- If confirmed or pending, it sends an SMS via Twilio — or falls back to a Gmail invite if no phone number is found
- The same check-and-send logic repeats at 24 hours, then again at 2 hours before the appointment
- Every reminder outcome is automatically logged to Google Sheets
Is this for you ?
- You use Healthie for patient scheduling and need a multi-touch reminder sequence
- You're still manually calling or texting patients before every appointment
- You want reminders to stop automatically if an appointment is canceled
- You're a small care team trying to reduce no-shows without hiring extra staff
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