Build an AI receptionist that finishes every call inside your EHR
Connect your voice AI agent to your EHR and tools through Keragon. The voice agent talks. Keragon books the visit, sends the forms and hands anything urgent to a person.
Your voice AI agent · the conversation
Keragon · in your systems
Illustrative call with synthetic names.
Trusted by healthcare teams across the US
The problem
Every missed call is a patient who books somewhere else
- Lines are busy while your team is with patients The busier the day, the more calls go to voicemail.
- After-hours callers book with whoever picks up Evenings and weekends are when people decide to call.
- Every message gets re-typed into the EHR Someone still has to call back, book, and type it all in.
What it handles
A front desk that never puts a patient on hold
Your voice AI agent picks up the calls your team can't get to. Keragon finishes each one in your EHR.
Every call answered, on every line
Your voice AI agent picks up around the clock, on every line, with your greeting. Urgent calls go to your staff with the context attached.
Books into your EHR, not a notepad
Keragon reads live availability in your EHR during the call, books the visit, and the caller hears "you're booked" only after your EHR confirms it.
Covers after hours and overflow
Forward the line at 6pm or when the desk is busy. Bookings and messages are in your EHR by morning, and on-call gets paged for anything urgent.
Turns inquiries into first visits
Web leads, missed calls and voicemails get a text back within the minute, a booked consult, and the intake forms.
Answers the questions that eat the day
Hours, directions, parking, telehealth links, insurance accepted: only from the practice facts you approved.
Hands off the moment it should
Say "person" and you get one. Symptoms, urgency or distress stop the admin flow and route to your team, always.
shieldGuardrails
Every caller hears that they're talking to an AI assistant, and can ask for a person at any time.
It only tells a patient they're booked once your EHR has actually saved the appointment.
Before it changes an existing appointment, it texts a code to the number on file to confirm it's the patient.
It handles scheduling and admin only. Anything about symptoms or care goes straight to your clinical team.
Connect your voice AI agent, your EHR and the rest of your tools to Keragon, then describe the job. The voice agent holds the conversation; Keragon does the work in your systems. HIPAA-compliant, even after hours.
From forwarded number to first answered call, same day
Describe the job and Keragon runs it end to end, connected to your practice management system, phones, forms and messaging, HIPAA-compliant, even after hours.
How it connects
Your voice AI agent talks. Keragon does the rest.
Bring the voice AI agent you choose. Keragon connects it to everything else.
Your voice AI agent
Keragon- Live EHR access via Keragon MCP
- Your rules, in plain English
- HIPAA-compliant, BAA included
Your EHR
Your other tools
The alternatives
A voice AI agent can talk. Only one option finishes the job.
You still choose and pay for the voice AI agent. Keragon is what connects it to your EHR and the rest of your practice, and keeps your team on the calls that need judgement, empathy or clinical context.
Specialties
One receptionist, any specialty
Specialty changes the vocabulary, the appointment types and the escalation rules. The agent, the audit trail and the EHR connection stay the same.
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What should your receptionist handle first?
Pick a job or describe your own. It opens in Keragon with the agent drafted, ready to connect your voice AI agent and your EHR.
Text back a missed call and book the appointment
Text back a missed call and book the appointment
Answer an after-hours new patient call
Answer an after-hours new patient call
Turn a website form into a booked appointment
Turn a website form into a booked appointment
The actual rules
This is what "in plain English" looks like
Your receptionist runs on instructions you can read, in your words. Here is part of a set from a practice we will call Northside.
1 · Who you are
You are the receptionist for Northside Family Practice. Open every call by saying you are the practice's AI assistant and that the caller can ask for a person at any time.
2 · How to confirm
Never tell someone they are booked until the booking comes back confirmed. If it does not, say the request is pending and create a task for the front desk.
3 · Before you change anything for an existing patient
Text a code to the number on file and ask them to read it back. Until they do, do not confirm whether someone is a patient here.
4 · Never
Give clinical advice, discuss a diagnosis, quote a copay or coverage as a promise, or comment on how a caller sounds.
5 · What you can book
New-patient consults (30 min) and follow-ups (15 min), only with providers marked as accepting patients, only from availability you have just read. Offer at most three times.
6 · When to get a person
If the caller asks for one, or anything sounds urgent, stop what you are doing and follow the practice's escalation protocol.
The guardrails these rules create
- Always says it's an AI. One sentence here is the whole guardrail.
- Never says "booked" too early. Keragon waits for your EHR to save it.
- Checks who's calling. No code, no change.
- Stays out of medical questions. Anything clinical goes to your team.
Switch voice AI vendors, keep every rule. The rules live in Keragon, not in the voice platform, and every version is logged.
What it is
What does an AI receptionist for a healthcare practice do?
A short definition of an AI receptionist, and the moments it takes over the phone for your team.
What it does
It answers your practice's calls and texts, books and reschedules appointments directly in your EHR calendar, captures new-patient inquiries, sends intake forms, answers the questions your front desk repeats all day, and routes anything urgent or clinical to a person. Unlike a phone tree or a voicemail box, it holds a real conversation. Unlike a message-taking answering service, every call ends in an action inside your systems: a booked slot, an updated record, a form on its way. On Keragon, the conversation runs on the voice AI agent you choose, and Keragon connects it to your EHR and every other tool.
When it picks up
- Every line at once, when the front desk is already on a call
- After hours, evenings and weekends
- Overflow only, or every ring: you set the schedule
- Missed calls, so a text goes back within the minute
Learn more before you switch anything on
Guides from the Keragon library, written for healthcare operations teams.
After hours and overflow
FAQ
The questions practice managers ask first
Straight answers, before you commit to anything.
What does an AI receptionist for a healthcare practice do?
It answers your practice's calls and texts, books and reschedules appointments directly in your EHR calendar, captures new-patient inquiries, sends intake forms, answers common questions like hours and insurance accepted, and routes urgent or clinical calls to a person. Unlike a voicemail box or a message-taking service, every call ends in an action inside your systems.
Does Keragon provide the voice AI?
No. Keragon does not have its own voice AI agent. You choose one, such as Retell AI, Bland.ai, Vapi or ElevenLabs, and connect it to Keragon. The voice agent holds the conversation. Keragon connects it to your EHR through Keragon MCP, so it can read availability and book in real time during the call, and to your intake, messaging and team tools. Keragon also runs the rules, the actions and the audit trail, so you can change voice vendors without rebuilding anything.
Is the whole call HIPAA-compliant, and do we get a BAA?
Keragon is HIPAA-compliant and SOC 2 Type II audited, with a BAA included on every paid plan. The voice vendor you connect signs its own BAA, and we help you confirm every link in the chain (telephony, voice AI, Keragon, EHR, messaging) before you go live. A BAA with one link is not coverage for the chain.
Does it book directly into our EHR, or just take a message?
It books. During the call, Keragon reads live availability and writes the appointment through the EHR's own integration: Healthie, athenahealth, Elation, DrChrono, Tebra, ModMed, IntakeQ, Open Dental, Charm Health and more. The receptionist says "you're booked" only after your EHR confirms the write.
Can we keep our phone number?
Yes. You forward your existing line, after hours only, on overflow, or every ring. Nothing changes for patients except that someone picks up.
Can it replace our after-hours answering service?
For the administrative half, yes: it answers, books into your EHR, takes and files messages, and pages your on-call line for anything urgent, on your existing number. Human answering services charge per call or per minute and end with a message someone has to type in; the receptionist ends with the booking already in the calendar. Clinical triage is never part of either.
How does it know when to transfer a call?
You write the rules and it follows them: symptoms, urgency, distress, a request for a person, or anything outside the jobs you approved stop the administrative flow and trigger your escalation protocol, usually a warm transfer with a summary. The agent never assesses risk itself.
Will patients know they are talking to an AI?
Yes. The receptionist discloses that it is an AI in its greeting and offers a person at any time. Several states now require that disclosure for AI in healthcare conversations; it is our default everywhere.
What happens if it cannot complete a request?
It says so, hands the caller to a person or takes a message under your rules, and creates a task for the team with the transcript. A booking that does not come back confirmed is reported as pending, never as done.
Does it replace our front-desk team?
No. It takes the repetitive volume: the third reminder call, the after-hours voicemail backlog, the same six questions. Your team keeps the calls that need judgement, empathy or clinical context, and gets a summary of everything the agent handled.
How long does setup take, and what does it cost?
Most practices go live the same day: connect your voice AI agent and your EHR to Keragon, describe the job, set the rules, run test calls, forward the number. Plans are public at keragon.com/pricing and every plan starts with a 14-day free trial, no credit card.
Built for healthcare front desks
Every call answered. Every booking in your EHR.
Connect your voice AI agent and your EHR, keep your phone number, keep your team in control. Your AI receptionist can be live today.
14-day free trial · no credit card · cancel anytime
