Patient communication automation that doesn't stop at sent. It stops at resolved.
The right message the moment something changes in a patient's journey. Replies read, routed and resolved by an owner. Every outcome written back to your EHR, and follow-ups that stop when the job is done. Keragon runs it on the systems you already use, with your team in control.
Trusted by healthcare teams across the US
Patient messages keep growing. The team answering them isn't
JAMA, Epic Cosmos data from 2,067 hospitals
MGMA Stat poll of 223 medical groups, January 2025
Health Affairs, Tai-Seale et al., 2019
The agents that run patient communication
Three specialists from the Keragon Agents roster run the job end to end, and clinical review always stays with your team.
Every new patient welcomed, every inquiry answered
Every visit walks in prepared
Every missed visit followed up until it's resolved
What about appointment reminders? Reminders live on the scheduling side, but their replies land here. The Appointment Reminder Agent confirms, reschedules and hands anything unexpected to your team. Same platform, same guardrails, same audit log.
Explore the reminder agent ›Common patient communication workflows we automate
Beyond the core agents, the communication jobs practices hand to Keragon first.
Welcome SMS to new patients
A new patient record syncs from your EHR, and a welcome text with instructions goes out on the spot.
Post-visit check-in SMS
The visit is marked complete in your EHR, and a thank-you text with a survey link follows.
Team alerts for new patients
A new patient record notifies billing, scheduling and onboarding in your messaging platform.
Symptom-based follow-up alerts
A flagged condition in notes triggers a targeted text with refill instructions or a scheduling link.
Missed call to a text conversation
A missed call or voicemail triggers a text back to the patient, and the reply routes to the right team.
Fewer lost replies. More patients answered and resolved.
"Keragon has been an essential partner as we've grown our practice. The personalized support helped us get systems up and running quickly."
“We used Zapier for many of our integrations, but when it came to working with protected health information we had to find a different solution. Keragon has filled that gap really well! Their team has been great to work with and super helpful in getting our integrations up and running!”
“Thank you for your response. I started using the demo today; it worked so smoothly... I almost shed a tear. HIPAA Automations.... lovely!!!”
“We’re thrilled to share how Keragon is integral to the success of A Smile for Kids and the safety of our patients’ data. This is especially evident as different, internal ASK systems exchange HIPAA protected information. By using Keragon as a trusted integration platform, we have enhanced our operational efficiency and safeguarded patient data at the highest level!”
“And THANK YOU so much for looking into our zip code issue! It worked! That was a simple fix and now we’re having no problems automating customer creation. I can’t thank you enough for the time and support - we’re absolutely thrilled with how our systems are operating with Keragon. It has truly been a game changer!”
“Keragon's support is next level. They take the time to build the connectors and really think through everything with us in a considerate, professional way. We chose our 2.0 tech stack based on software that play nice with Keragon, and that was a really good idea. I feel excited because we now can constantly incrementally improve our operations, and Keragon is the behind the scenes driver of that growth!”
“Keragon is great, but the support is even better. Support is incredibly fast, and you can jump on screen shares for help when needed - this is unheard of. I would highly recommend Keragon for any healthcare organization, big or small, that is looking to connect their systems and automate their workflows using a very intuitive yet super powerful solution. ”
“I like how easy it is to build complex EMR integrations with Aesthetix CRM. Using the Keragon connectors, we have now integrated multiple EMRs, including ModMed. We are excited about the future of building HIPAA-compliant integrations for our customers with Keragon.”
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“We use a few different systems which leads to a lot of repeating the same steps in each platform. Keragon automated a lot of this for us. Now we can enter information in one place and it will update/add in every platform. The Keragon setup is not easy, but the support is great. I'd highly recommend to practices who use different platforms for patient care.”
“Keragon successfully recreates a similar UI/UX and workflow to other top automation platforms like Zapier and IFTTT. The key difference is that it's one of the few that is HIPAA compliant across a wide range of tools. The team there has done a great job prioritizing the right features. As an automations consultant, I'm able to create the majority of the workflows I need, and find reasonable workarounds (such as using webhooks) to create the rest of them.”
Built to run the messages, never to make clinical calls
Keragon Agents run the messages: send, listen, route, log. Anything clinical, ambiguous or urgent routes to your team. They never answer a medical question, interpret a result, or decide what an unclear reply means.
HIPAA handling and a BAA included
Messages are handled like the PHI they carry
Built for every communication flow, from solo practices to groups
Solo practice or multiple locations, the loop is the same: the event triggers the message, the reply finds its owner, the record gets updated. Keragon runs it on the EHR you already use.
Patient intake on autopilot, from booked to ready
Describe the job and Keragon runs it end to end, connected to your EHR, forms, e-signature and messaging, HIPAA-compliant, even after hours.
Connect your EHR, and everything around it.
300+ HIPAA-compliant integrations across 30+ EHRs, scheduling, billing, and communications. If there’s an API in healthcare, we can connect it.
Standardizing intake across a multi-location group?
What would you like to automate in your patient communication?
Pick a common job or describe your own. The AI consultant maps the workflow across your systems before you sign up.
Send a welcome text with instructions when a new patient is added
Send a welcome text with instructions when a new patient is added
Send a thank-you text and survey link when a visit is completed
Send a thank-you text and survey link when a visit is completed
Text a scheduling link when a chart note flags a follow-up need
Text a scheduling link when a chart note flags a follow-up need
Create the patient in my CRM when they're added to my EHR
Create the patient in my CRM when they're added to my EHR
Standardize phone numbers and addresses across my systems
Standardize phone numbers and addresses across my systems
Update every tool's patient record when an interaction is logged
Update every tool's patient record when an interaction is logged
Notify billing and scheduling when a new patient record is created
Notify billing and scheduling when a new patient record is created
Route new inquiries to the right team member with the context attached
Route new inquiries to the right team member with the context attached
Alert the care team by secure message when a critical result is flagged
Alert the care team by secure message when a critical result is flagged
Patient communication, before and after Keragon
The same week, run two ways.
See your own before and after. Put your message and call volume into the calculator, and see what owned-and-resolved communication gives back.
Estimate what automated communication is worth ›Patient communication software sends. Automation resolves.
Keragon doesn't replace your messaging tool or your EHR. It runs the loop across them.
| By hand | A messaging tool on its own | Your communication stack + Keragon | |
|---|---|---|---|
| Getting the message out | Phone tag and sticky notes | A blast from one tool's dashboard | Triggered by the patient event, in the patient's channel and language |
| The reply | A voicemail, eventually | Lands in the tool's inbox, unassigned | Read, classified and routed to an owner, on your rules |
| Where the outcome lands | A sticky note, if anywhere | The tool's thread, invisible to the EHR | The permitted status or note, written back to your EHR |
| The compliance chain | Personal phones and guesswork | Their BAA covers their app | A BAA across the automation layer and every connected step |
Learn more about patient communication automation
Guides from the Keragon library, written for healthcare teams.
Compliant channels
Ready-made templates
FAQ
Patient communication questions, answered
What is patient communication automation?
Patient communication automation is software that runs the loop between a patient event and a resolved conversation: it sends the right message when something changes (a visit completed, a result ready, a balance due), honors each patient's channel and language preferences, routes the replies to the right person, and writes the outcome back to the chart. Keragon does this across the systems you already use, with 300+ HIPAA-compliant integrations and AI teammates that handle the routing and follow-up.
Can patients reply to automated messages?
Yes, and that is the point. Patients treat automated texts as conversations: they ask questions, correct details and try to reschedule. Keragon captures replies through your connected phone and messaging tools, classifies them, and routes each one to a queue your team owns. Nothing waits in an inbox nobody watches.
What happens when a reply is clinical or urgent?
It goes to a person, immediately. You define the routing: clinical content to your clinical queue, urgent language escalated on the channel your team actually watches, everything logged. Agents never answer medical questions or decide what an ambiguous reply means, and no text or email channel is presented to patients as an emergency pathway.
Does Keragon replace my EHR portal or messaging platform?
No. Your EHR stays the source of truth and your messaging tools keep doing what they're good at. Keragon is the automation layer across them: it triggers messages from EHR events, moves replies to the right owner, and writes outcomes back. Tools like Spruce Health, Twilio, RingCentral and Paubox are integrations we work with, not products we replace.
Can Keragon use our existing phone, text and email tools?
Yes. Keragon connects 300+ healthcare tools, including Spruce Health, Twilio, RingCentral, Dialpad, Paubox, Textline, Gmail and Outlook on the communication side, and EHRs like Healthie, Athenahealth, AdvancedMD, Elation and DrChrono. The current list is at keragon.com/all-integrations.
Can messages and outcomes be written back to the EHR?
Where the system supports it, yes. Keragon writes the permitted status, note or task back to the chart when the action completes: chat messages in Healthie, message threads in Elation, patient messages in DrChrono, and notes or tasks elsewhere. Where a system doesn't expose write-back, the outcome routes to your team and the record is updated by the person who owns it.
Does AI message patients without review?
No. Agents work within boundaries you set: approved templates, allowed fields, quiet hours, and defined escalation. AI can pick the right template, draft administrative text, classify a reply and recommend routing, and you decide which of those steps need a human sign-off. Clinical judgment always stays with your team.
Is Keragon HIPAA-compliant, and do we get a BAA?
Yes. Keragon is HIPAA-compliant and SOC 2 Type II audited, data is encrypted in transit and at rest, and a BAA is included on every paid plan. Every agent action is written to an audit log your team can review.
Patients send us health histories and screeners. Does AI read them?
No. Agents move the paperwork: they send forms, chase what is missing, and file responses to the right chart. Screeners like a PHQ-9 are delivered and filed, never scored or interpreted by AI. Your clinicians review the answers.
Where does patient data go, and who can see it?
Data moves between the systems you connect and nowhere else. You choose which tools an agent can reach and what it can do in each one, and access is scoped per connection. Details are at keragon.com/security.
Built for healthcare communication
Every message owned, from sent to resolved.
Start with one message and one EHR workflow. Keep your systems, keep your team in control.
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