Freshdesk

's Integration

Freshdesk is a cloud-based customer support software that offers multi-channel support (email, phone, chat, social media) and features like ticketing, a knowledge base, and automation tools to streamline customer service processes. By integrating Freshdesk with Keragon, healthcare organizations can automate routine inquiries and patient support workflows. For instance, patient appointment scheduling, follow-up reminders, and FAQs can be managed through Freshdesk's automated responses and ticket routing, reducing manual tasks for healthcare staff. This integration enables more efficient patient communication and service, allowing healthcare professionals to focus more on patient care and less on administrative tasks.