Overview

Improving Women's Health Scheduling with Keragon

Mira is a digital health company focused on women's health, helping more than 250,000 customers manage fertility and hormone health through connected healthcare services. As the company expanded its telehealth offering, it needed a more reliable scheduling process for customers.

Using Keragon, Mira integrated Healthie into its platform, replacing an unstable scheduling calendar with a seamless experience for both customers and internal teams.

• Industry: Digital Health
• Specialty: Women's Health
• Size: 250,000+ customers
• Pain points: Unreliable UI and scheduling, confusing booking experience
• Vendors integrated: Healthie

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The Challenge

Unstable Scheduling Created Friction for Customers

Before Keragon, Mira relied on a scheduling calendar supported by custom integrations. The interface was unreliable, and customers frequently experienced issues when trying to book appointments.

The team needed a more stable solution that could improve the booking experience without creating additional work for internal teams. So they turned to Keragon.

Key Challenges:

• Unreliable scheduling platform
• Confusing booking experience for customers
• Manual effort to maintain the existing setup

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The Solution

Automating Appointment Scheduling

Mira used Keragon to integrate Healthie into its platform, creating a seamless scheduling experience for customers.

The implementation was completed smoothly by Mira's engineering team and went live in approximately two weeks. With Keragon handling the integration, customers could schedule appointments through a stable workflow while the internal team spent less time managing the process.

Key Automations:

• Integrated Healthie into the Mira platform
• Automated appointment scheduling workflows

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Results

Time Saved, Scheduling Improved

After implementing Keragon, Mira delivered a better scheduling experience for its customers while reducing internal workload across both Product and Engineering teams.

The integration eliminated the instability of the previous system and allowed customers to move between Mira and Healthie without disruption.

Key Outcomes:

• Time Saved: Around 4-6 hours per week for Product Management
• Engineering Time Saved: Approximately 5 hours per month
• Customer Experience: Stable, seamless scheduling between Mira and Healthie

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Testimonial

Reliable Integration, Better Customer Experience

"The integration is stable, our customers can enjoy the seamless integration between Mira and the telehealth platform."

Magdalena Nowak
E-commerce Manager, Mira

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Conclusion

Looking for Reliable Healthcare Workflows?

Keragon helps digital health companies like Mira connect the tools they already use to create reliable, automated workflows. Whether improving scheduling, reducing manual work, or creating a better customer experience, Keragon makes it easier to build secure and scalable healthcare operations.