Automated Patient Communication:  

Integrating Charm Health with Aircall enhances patient communication by automating appointment reminders and follow-up messages. When a new appointment is scheduled in Charm Health, it triggers an automated call or text via Aircall to remind patients of their appointments or follow up after visits. Additionally, prescription refill notifications are automated; changes in the patient's prescription status within Charm Health prompt Aircall to send notifications. This streamlines communication and ensures patients stay informed about their healthcare needs.

​

Streamlined Patient Information Management:  

The integration of Charm Health with Aircall automates real-time data syncing, ensuring call logs and patient interactions from Aircall are synchronized into Charm Health. This keeps communication records up-to-date and easily accessible within the patient's electronic health record (EHR), thereby improving the continuity of care. Furthermore, intelligent call routing utilizes patient data from Charm Health to direct incoming calls to the appropriate department or healthcare professional, such as routing calls from patients with specific conditions to specialists or their primary care providers.