Real-Time Appointment Notifications and Updates:

When a new appointment is booked, rescheduled, or canceled in Practice Better, a notification is automatically sent to the relevant channel in Microsoft Teams. Team members can acknowledge, discuss, or coordinate directly within Teams to prepare for the session. Keeps everyone informed of scheduling changes in real-time, improving team coordination and preventing miscommunication.

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Automated Follow-Up Task Assignments:

After a session is marked complete in Practice Better, a task is automatically created in Teams for follow-ups (e.g., sending care instructions or scheduling the next appointment). Assigned tasks are tracked within Teams, with reminders to ensure timely completion. Streamlines task management and ensures follow-up actions are completed on time, enhancing the patient experience.

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Client Issue Tracking and Collaboration:

If a client inquiry or service issue is logged in Practice Better, an alert is sent to a designated Teams channel. The team can collaborate in real-time to resolve the issue, with updates synced back to Practice Better. Facilitates faster resolution of client issues through real-time collaboration, improving client satisfaction and service quality.