Real-Time Appointment Notifications and Updates:

When a patient books, cancels, or reschedules an appointment in Tebra, an automated message is sent to the relevant Microsoft Teams channel or directly to staff. Teams notifications can also alert providers when patients check in or complete necessary forms. Keeps healthcare staff up to date on scheduling changes in real-time. Reduces missed updates and improves coordination among front-desk and clinical teams.

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Task Management and Follow-Up Reminders:

When specific actions are completed in Tebra (e.g., a visit summary is updated or payment is overdue), Microsoft Teams automatically creates tasks or sends reminders to the appropriate team members. Tasks for patient follow-ups or care coordination are managed directly in Teams, keeping everything organized. Ensures important follow-ups are never missed. Improves team productivity by centralizing task management in Teams.

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Incident Escalation and Coordination:

If an issue arises, such as a billing problem or a critical patient concern, Tebra triggers an automatic alert in the appropriate Microsoft Teams channel. Staff can collaborate in real-time to resolve the issue, with all relevant patient information available within the conversation thread. Facilitates fast and efficient resolution of patient or administrative issues. Enhances team coordination by providing a centralized communication hub.