Automated Appointment Scheduling and Reminders:  

When a patient contacts the healthcare provider through Zendesk, the integration with Tebra can automatically access the patient’s records and schedule appointments based on availability, including sending confirmation messages and reminders via email or SMS. This reduces no-shows, improves patient satisfaction, and frees up staff time by automating the scheduling process and ensuring patients are reminded of their appointments.

​

Seamless Patient Inquiry and Ticket Management:  

Patient inquiries received in Zendesk can be automatically categorized and routed based on the type of request (e.g., billing questions, prescription refills, medical records) by fetching relevant information from Tebra. This automation ensures that tickets are directed to the appropriate department or personnel for a timely response, enhancing response times, improving patient experience by ensuring inquiries are handled efficiently, and reducing the workload on support staff by automating ticket categorization and routing.