"Great customer support. Very flexible. They developed a payment plan specifically for my practice that made sense. It didn't take long at all to go live, very efficient, with lots of checkpoints along the way."
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08/10
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Specialty · Primary Care
AI agents built for primary care practices
Every patient message gets a next step. Every visit starts prepared. Every referral and result has an owner. Keragon Agents run on the EHR and tools you already use, and clinical decisions stay with your care team.
Trusted by healthcare teams across the US
Why practices automate
Primary care runs out of hours between visits
34.8%
of primary care referrals ended in a documented, completed specialist appointment
Patel et al., Journal of General Internal Medicine, 2018 · 103,737 referrals
Patel et al., Journal of General Internal Medicine, 2018 · 103,737 referrals
36 min
of EHR time for every primary care visit
Rotenstein et al., JAMA Network Open, 2023 · 307 physicians
Rotenstein et al., JAMA Network Open, 2023 · 307 physicians
39
prior authorizations per physician, every week
American Medical Association prior authorization survey, 2024
American Medical Association prior authorization survey, 2024
The AI teammates
The four agents primary care practices start with
Primary care runs on the work between visits. These Agents keep it moving across your EHR, messaging and forms, and clinical decisions always stay with your care team.
Front desk & inbox
Every request gets a next step
Routed to care team
Answers routine questions from your approved answers, by text, secure message or email
Books, confirms and reschedules in your EHR
Sends symptom, medication and results questions to your care team with the conversation attached
Turns a missed call into a text with a booking link
Onboarding & intake
New patients and members arrive ready
Your intake forms are ready
Done, see you Tuesday
Creates the patient or member once and keeps your EHR, membership platform and messaging tool in sync
Sends intake and consent forms, and chases what is missing
Files completed forms to the chart and flags duplicates instead of creating them
Checks coverage through your eligibility service, where you bill insurance, and routes exceptions
Visits & recall
A full schedule, prepared the day before
M
T
W
T
F
Visit prepared
Sends reminders and confirmations by text
Starts a reschedule when a visit is cancelled, and offers the opening to your waitlist
Shows your team the day before what is still missing: forms, labs due, coverage
Works recall and Annual Wellness Visit lists at the cadence you set
Follow-up
Follow-up with a named owner
Owner assigned
Routes new lab results to the responsible clinician, and messages the patient once a clinician approves
Collects refill requests and queues them for provider sign-off
Keeps referrals visible until the appointment and report are recorded
Files incoming faxes and outside records to the chart for staff review
USE CASES
Common primary care workflows we automate
Beyond the core agents, the jobs family practices and direct primary care clinics hand to Keragon first.
New patient onboarding
From first message to first visit: patient created, forms sent, coverage checked where you bill insurance.
Onboarding
Membership onboarding
A new member from your membership platform is created in your EHR and messaging tool, welcomed, and sent their intake.
Direct primary care
Reminders & cancellations
Confirmations go out by text, and a cancellation starts a reschedule instead of leaving a gap.
Scheduling
Eligibility before the visit
Coverage is checked through your eligibility service before the appointment, and exceptions go to your front desk.
Insurance
Lab results to the right clinician
A new result reaches the ordering clinician, and the patient hears once a clinician approves the message.
Results
Safety & compliance
Clinical decisions stay with your primary care team
Keragon Agents run the administrative work around the visit. They answer, book, remind, collect and route, and they send anything clinical to your team. They never diagnose, interpret a result, or approve a refill.
Standard, on every plan
HIPAA handling and a BAA included
HIPAA-compliant data handling, BAA on every paid plan
SOC 2 Type II audited
Encryption in transit and at rest
Audit log on every agent action
Primary-care-specific
Your clinical rules stay in control
Clinical questions go to a person. Symptoms, medication questions and anything uncertain go to one monitored queue with the whole message attached. Agents give no medical advice.
Results are routed, never interpreted. The responsible clinician reviews every result and decides what the patient hears.
Refills wait for sign-off. Agents collect the request and its context, then queue it for your provider. They never approve, deny or change a medication.
Eligibility is a status, not a promise. Coverage responses are surfaced for your team to confirm, and an eligibility check is never an authorization.
Who it's for
Built for primary care, from a solo practice to a multi-site group
From a direct primary care clinic to a multi-provider family medicine group, Keragon works on top of the primary care EHR you already run.
Family medicine
Internal medicine
Direct primary care
Concierge medicine
Solo physicians
Nurse practitioner-led clinics
Independent practices
Multi-provider groups
Multi-location groups
Practice managers & front desk teams
How it works
Your primary care front office, running between visits
Describe the job and Keragon runs it end to end, connected to your EHR, messaging, forms and eligibility service, HIPAA-compliant, even after hours.
Step 1 · Describe what you need
Tell Keragon what you want, the way you would tell a teammate.
"Every evening, check tomorrow's appointments in our EHR, text anyone with missing intake forms, and send coverage exceptions to the front desk."
Step 2 · Connect your systems
Connect your EHR, messaging, forms and eligibility service.
Keragon works across the tools you already run, so patients, members, appointments and records stay in sync without re-typing.
Step 3 · Set the guardrails
Approved answers, clinical routing, quiet hours.
You set what Agents may say, what routes to a person, and when outreach is allowed to go out.
Step 4 · Test with sample data, then go live
Test with sample data, then run it around the clock.
Try it on sample data first. Every action is logged for HIPAA audit, and you can adjust anytime in plain English.
Integrations
Connect your primary care EHR, and everything around it.
400+ HIPAA-compliant integrations across 50+ EHRs, plus messaging, forms, eligibility and payments. Keep the systems you chose, and automate the handoffs between them.
30+ EHRs · Deep coverage
Most popular tools · Scheduling, Billing & Communication
For groups
Running a multi-provider or multi-location primary care group?
One approved process for every location. Intake, reminders and follow-up run the same way, whichever site the patient uses.
Routing that knows your team. Messages and tasks reach the right location, provider and care team member.
The same bounded workflow, deployed per location. Roll a proven workflow out site by site, with local rules where they differ.
An audit trail for every Agent action. One compliance story for the whole group, reviewable at any time.
Try it yourself
What would you like to automate in your primary care practice?
Pick a common job or describe your own. Keragon opens it in the builder, ready for you to connect your tools.
Oops! Something went wrong while submitting the form.
Run patient intake
Send new patients the intake forms when an appointment is booked and follow up until they are complete
Verify insurance eligibility
Check insurance eligibility before tomorrow's visits and send exceptions to the front desk
Onboard new members
Create each new member from our membership platform in our EHR and messaging tool and send a welcome message
Prepare tomorrow's visits
Show the front desk what is still missing for tomorrow's visits: forms, labs due and coverage
Sort patient messages
Answer routine patient messages from our approved answers and send clinical questions to the care team
Send reminders
Send appointment reminders by text and reschedule cancellations
Work the recall list
Work our Annual Wellness Visit and recall lists at the cadence we set
Remind members about invoices
Remind members about a past-due invoice in our words
Route lab results
Route new lab results to the ordering clinician and message the patient once a clinician approves
Track referrals
Keep each referral open until the specialist appointment and report are recorded
Collect refill requests
Collect refill requests and queue them for provider sign-off
WHAT CHANGES
Your primary care practice, before and after Keragon
The same week, run two ways.
Before Keragon
Portal messages, texts and refill requests land in one inbox, and a physician sorts them at night
The same new patient is typed into the EHR, the membership platform and the messaging tool
A missing form or an inactive plan is found at check-in
A cancellation leaves a gap and a manual call-around
Faxes and outside records wait in a pile to be re-typed
A referral goes out and nobody knows whether the patient was ever seen
After Keragon
Routine questions get an approved answer, and clinical ones reach the right person with context
One new patient or member flows into every system automatically
Forms are chased and coverage exceptions surface the day before the visit
The reschedule path starts on its own, and the opening goes to your waitlist
Incoming documents are filed to the chart for staff review
Every open referral stays visible until your team records the report
The moments practices decide to stop doing this by hand:
Opening a new location
Losing a front-desk or MA hire
Launching a membership model
Switching EHRs
A spike in eligibility denials
Starting a care management program
See your own before and after. Put your appointment volume and no-show rate into the calculator, and see what Keragon gives back.
Estimate what recovered appointments are worth ›Resources
Learn more about AI agents for primary care practices
Guides from the Keragon library for primary care and direct primary care practices.
Partnerships
Intake & records
FAQ
Primary care automation questions, answered
What is Keragon for a primary care practice?
Keragon is a HIPAA-compliant AI automation platform for healthcare. For primary care practices it provides AI teammates that route patient messages, onboard new patients and members, send reminders, prepare visits and keep referrals and results moving, on top of the EHR you already run. It is not an EHR and replaces nothing, and clinical decisions stay with your care team.
Does it work with athenahealth, Elation or my EHR?
Keragon connects 400+ healthcare tools, including athenahealth, Elation, AdvancedMD, Tebra, DrChrono, Charm Health, Healthie, Hint, Cerbo and Canvas Medical, plus your messaging, forms, eligibility and payments. What an Agent can do depends on what each system exposes: where booking is supported, appointments write straight into the schedule, and where it is not, the request goes to your front desk. The current list is at keragon.com/all-integrations.
We run a direct primary care practice. Does it work for us?
Yes. Keragon connects to membership platforms such as Hint, so a new or updated membership can create the patient in your EHR, add them to your messaging tool and send intake. Insurance workflows are optional. The membership connector covers memberships, plans and invoices, so clinical and scheduling steps run through your EHR.
What do I need to connect my EHR?
An account with API access in each system you connect. Some EHR, membership and messaging vendors turn on API access on request or only on certain plans, so ask for it at the start of your trial. Our team can help you through the setup.
Can it check insurance eligibility?
Yes, through a connected eligibility service such as Availity, pVerify, Stedi, Claim.MD or Office Ally, or an EHR that exposes eligibility. Keragon routes the response to your team. An eligibility response is not an authorization or a guarantee of payment, so exceptions follow your review policy.
Can it help with prior authorizations?
It can take on the provider-side paperwork where your tools support it: collecting documents, preparing the request for your team and tracking its status. The payer makes the decision, and your team owns the clinical content.
Can it track referrals and lab results?
Yes, as follow-through, not clinical judgement. In systems such as athenahealth, Elation and AdvancedMD, Keragon can create a task when a result or referral arrives, keep it visible until your team records the outcome, and message the patient once a clinician approves the wording. The responsible clinician interprets every result.
Who actually answers the phone?
A leading voice AI provider does, connected to your primary care EHR by Keragon. You choose the platform, and Keragon conducts it: the caller reaches your real schedule, the booking is written back, and anything clinical or urgent goes to your team. End-to-end HIPAA coverage needs a BAA with your voice provider as well as with Keragon. Many practices start with a missed-call text-back instead.
We already use Zapier. Why switch?
Zapier doesn't sign a BAA, so it can't carry patient data. Keragon does what Zapier does, built for healthcare: HIPAA-compliant, with a BAA on every paid plan, healthcare-native integrations and AI teammates on top.
How long does setup take, and what does it cost?
You describe the first job in plain English and connect your tools, so a first workflow can run the same day once API access is in place. Plans are on keragon.com/pricing, with a 14-day free trial and no credit card.
Is Keragon HIPAA-compliant, and do we get a BAA?
Yes. Keragon is HIPAA-compliant and SOC 2 Type II audited, data is encrypted in transit and at rest, and a BAA is included on every paid plan. Every agent action is written to an audit log your team can review.
What happens when a patient asks a clinical question?
The Agent does not answer it. Symptoms, medication questions and anything it is unsure about go to the monitored care-team queue you choose, with the whole message attached, and follow your escalation rules.
Will an Agent approve refills or interpret results?
No. Refill requests are collected and queued for provider sign-off, and results are routed to the responsible clinician. Agents never approve, deny or change a medication, and never tell a patient what a result means.
Will patients know they are talking to AI?
That is your call, and we recommend being open about it. You write the messages and the disclosure wording the Agent uses.
Where does patient data go, and who can see it?
Data moves between the systems you connect and nowhere else. You choose which tools an agent can reach and what it can do in each one, and access is scoped per connection. Details are at keragon.com/security.
Built for primary care practices
More time with patients, less time in the inbox.
Start with one connected EHR and one workflow between visits. Keep your systems, keep your care team in control.
14-day free trial · no credit card · cancel anytime
